LaFollette Eye Clinic on the Receiving End of Great Customer Service From Ophthonix Regional Manager
Last week the doctors and staff at LaFollette Eye Clinic had the opportunity to meet with Laura Ammarell, our regional manager with Ophthonix, the company behind the iZon High Resolution Lenses. It was a treat for everyone involved.
Laura did not simply stop by to provide lunch or sell product, as many vendors do. Instead, she leveraged her time in our office and got to work. She met with three distinct teams. She discussed the technical aspects of the remarkable iZon high definition lens with our doctors. She also assisted training our paraoptometrics to make the best use of the Z-View Aberrometer. This technology creates the iPrint, which is the personalized measure of aberrations (distortion) unique to each individual. Laura then reviewed real world benefits for patients with the team in The Eyewear Gallery.
What’s the big deal, you may ask? Like you, we experience different levels of customer service day in and day out. And when you’re as focused on delivering legendary customer service as we are it’s easy to spot the companies that deliver, and those that are cutting corners. All too often it’s the latter. So it’s not only refreshing to receive the same great service we try to provide for every patient, it’s also important because Laura has taught us a valuable lesson in customer service that we plan on applying the next time you visit.
Laura’s visit to our clinic was purpose-driven. We strive to sell lenses that provide excellent vision, and she knows that. So she took the time to educate us about high definition vision. By the same token, we know you trust us to provide you with clear, comfortable vision. So now we can and will take the time to educate you and help you achieve that.
The next time you visit, find out if you’re a candidate for iZon high definition lenses. You may be one step closer to seeing more clearly, vividly, and comfortably than ever before.
If you want to learn a little more about iZon lenses, click here.









