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The Best Part of Cataract Surgery

Tears of Joy for One Patient After Cataract Surgery

We like to imagine we know why we’re here.  The eye doctors and staff at LaFollette Eye Clinic abide by a strict code of ethics, we work hard to provide our patients with the latest technology, and we’re careful to uphold our reputation for legendary customer service.  We regularly review our mission statement, which is to provide our patients with the highest quality eye care available anywhere.

And yet, sometimes even the most experienced professionals are taken by surprise.  Sure, every optometrist has seen his or her share of success stories.  But every now and then one comes along that is so profoundly moving it stops us in our tracks and reminds us why we’re really here.

We experienced such a story last week.

Tom Browning, M.D. had performed cataract surgery for several patients and we were assisting with their postoperative care.  One of our Certified Paraoptometrics helped a patient to an exam room.  The patient’s wife also helped, as the patient was wearing a patch over the eye that had surgery and could only see shadows out of the other eye.  The patient’s wife mentioned that he has only been able to see shadows for the past two years, and they were excited to see whether the surgery had changed their lives.

Once the patient was seated, the Certified Paraoptometric (CPO) removed the patch.  The patient immediately looked at his wife and exclaimed her name with happiness.  He was seeing his wife clearly for the first time in two years!  His wife stood to her feet and jumped for joy, with tears streaming down her face.  Both husband and wife hugged, cried, and thanked God for the successful cataract surgery and his restored vision.

The patient’s wife explained to her husband that she would no longer have to describe the scene when they took a trip to the lake; he would be able to see it himself.  At this, the CPO was overwhelmed; she also began to cry tears of joy with them.  She also thanked God for enabling men to change lives, and for being a part of it.

The patient and his wife thanked us repeatedly for all we had done.  They claimed this would be the best Thanksgiving they had ever had.  They left LaFollette Eye Clinic incredibly happy, and they left a deep impression on the CPO that helped them, as well as on all of us.

It was a wonderful way to begin a season that all too often is disrupted by commercialism and conflict.  It was a gentle reminder that behind every pair of eyes is a person, each with his or her own hopes and dreams.  It was affirmation that we are doing exactly as we should: performing at our highest level, caring for others, and doing the best job we possibly can, one patient at a time.

And, we’re incredibly thankful for having been reminded of that.

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Almost Half of Eyeglasses Ordered Online Fail Specifications

Online Glasses Sales May Put Wearers at Risk

Impact resistance requirements are extremely important for lenses worn so close to the eyes

An article in the AOA News reports a 44.8% overall failure rate for glasses ordered online.  The most common failures were incorrect prescription and failure to meet minimum impact resistance safety standards.  Researchers ordered a total 154 pairs of spectacles from ten of the nation’s most popular online glasses sales websites.

Some interesting findings:

More than one in five pairs of glasses ordered online did not arrive as ordered, with either added or omitted options.

More than one in four (28.6%) pairs of eyeglasses ordered online had the incorrect prescription in one or both lenses.

22.7% of glasses ordered online had one lens or both lenses fail FDA impact resistance requirements.

This failure rate is unprecedented in the eyewear industry.  Traditionally, these types of problems with eyewear were rare since eyewear production facilities and vision care practices employed multiple level product inspections and careful verification of eyeglasses before dispensing.  However, due to online glasses sales, the failure rate is rapidly rising.

Also, proper eyewear fitting and adjustment by a professional can eliminate numerous additional problems, which is an important topic not addressed by the study.

Fortunately, you can still be assured your eyewear is just as you ordered and exactly as prescribed by your eye doctor.  LaFollette Eye Clinic not only has its own production facility to ensure high quality eyewear, but also our multiple point inspection system provides eyewear exactly as ordered.

Add to that our legendary customer service and eyewear guarantee, and you have an experience and eyewear that cannot possibly duplicated online.

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Ophthonix Serves Up iZon High Resolution Lenses

LaFollette Eye Clinic on the Receiving End of Great Customer Service From Ophthonix Regional Manager

Dr. Andy and Laura Ammarell, Ophthonix Regional Manager

Last week the doctors and staff at LaFollette Eye Clinic had the opportunity to meet with Laura Ammarell, our regional manager with Ophthonix, the company behind the iZon High Resolution Lenses.  It was a treat for everyone involved.

Laura did not simply stop by to provide lunch or sell product, as many vendors do.  Instead, she leveraged her time in our office and got to work.  She met with three distinct teams.  She  discussed the technical aspects of the remarkable iZon high definition lens with our doctors.  She also assisted training our paraoptometrics to make the best use of the Z-View Aberrometer.  This technology creates the iPrint, which is the personalized measure of aberrations (distortion) unique to each individual.  Laura then reviewed real world benefits for patients with the team in The Eyewear Gallery.

What’s the big deal, you may ask?  Like you, we experience different levels of customer service day in and day out.  And when you’re as focused on delivering legendary customer service as we are it’s easy to spot the companies that deliver, and those that are cutting corners.  All too often it’s the latter.  So it’s not only refreshing to receive the same great service we try to provide for every patient, it’s also important because Laura has taught us a valuable lesson in customer service that we plan on applying the next time you visit.

Laura’s visit to our clinic was purpose-driven.  We strive to sell lenses that provide excellent vision, and she knows that.  So she took the time to educate us about high definition vision.  By the same token, we know you trust us to provide you with clear, comfortable vision.  So now we can and will take the time to educate you and help you achieve that.

The next time you visit, find out if you’re a candidate for iZon high definition lenses.  You may be one step closer to seeing more clearly, vividly, and comfortably than ever before.

If you want to learn a little more about iZon lenses, click here.

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